Businesses are always striving to gain knowledge and master various skills, be successful, and keep up with innovations. Companies of different levels and focuses all need special structure, which influence the quality and success of projects - technical and client support services. Technical support service is essential to the customer interaction process. It facilitates effective communication, customer service after the purchase, as well assistance to customers in resolving specific issues that arise when using their product.Get to your goal faster!
First-level email and voice customer support is a must in today's world. This service allows your customers and users instantaneous access to answers. Overall, voice customer support is the most popular customer support method: 73% of voice customer support customers report satisfaction, compared to 44% for online chat, and 61% for email. Email support makes use of one of the most popular, reliable communication platforms: email.
Using Erbis resources has proven its benefits more than once:
Automation of all processes
A wide range of competencies
Effectively organized technical support departments
Round-the-clock acceptance of applications
Layered job structure
Even load distribution
First-level Email and Voice Customer Support
Production Development Support
Innovative tech can make or break your business. It can quickly set your enterprise apart as a dominant leader your market. Erbis agile methodologies can quickly produce a working prototype to help you get your product to the marketplace as fast as possible. Our customizable product and software development team use framework and methodologies that help clients reduce production lifecycle and improve release management. We are using the best DevOps practices, making your development process both efficient and cost-effective. We are proud to give our clients all the competitive advantages and tools needed to succeed. Erbis provides technology, assurance, and proven practices to produce integrated software solutions.
The benefits of using Erbis services for production development support include:
Individual approach to each project, no matter the size or industry of your product
Advanced customization that is tailor-made for your team and its needs
Personal approach to key people in the organization
Availability of the cloud security services and consulting from anywhere in the world
Training for key business users to learn essential digital skills more modern business
Stability management is essential for any business. Every project is associated with uncertainty and risk. Therefore, stability is one of the main concerns at all stages of the life cycle. The risk in a project can have not only a negative, but also a positive impact. It can lead to an improvement in the qualitative and quantitative characteristics of the final goals. There are negative risks, positive risks, and unforeseen circumstances. Stability analysis is a versatile tool for measuring stability, and multi-phase maturity and risk analysis. Erbis is here to help you with any risk assessments from the autonomy ratio, as well as the financial leverage ratio to the ROI coefficient and the equity maneuverability ratio.
Get your fears dealt with:
Risk management planning
Qualitative risk analysis
Quantitative risk analysis
Risk response planning
Risk monitoring and control
A security assessment is the best way to safeguard your data. Anti-virus software, firewalls, and encryption technology are great, but sadly not enough to sit back and let technology protect you from a malicious cyber attack. Every business needs IT security strategy and regular checks to avoid data breaching and safeguard itself from vulnerabilities and cyber attacks. Luckily, nowadays you can feel really secure with a little help from timely network security assessment.
In terms of security assessment, Erbis can provide:
Internal preliminary assessment that reveals grave security gaps
Regular testing of your organization's security preparedness
Checks for vulnerabilities in your IT systems and business processes
Recommendations to lower the risk of future attacks
Tips for keeping your systems up to date
Security policy check-ups
HIPAA security risk assessment or GDPR compliance
Yes, I want an Erbis consultation on Business Analytics and Project Management!Let’s talk
We value the feedback we receive from our clients and are happy to share our success stories. Have a look at some of our previous technical & client support services.Discover more