Privacy Policy
This privacy policy describes the personal data collected or processed when you interact with Erbis Inc., including through our website, digital experiences, online events, etc. It also explains how your personal data is used, shared, and protected, what choices you have relating to your personal data, and how you can contact us.
The data controller is Erbis Inc., registered at 50 California Street, Suite 1500, San Francisco, California, 94111, United States of America, e-mail contact info@erbis.com, or other company of Erbis Inc., as per the services you contracted.
As of 25 May 2018, Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons concerning the processing of personal data and on the free movement of such data, hereinafter referred to as "GDPR" is applicable, and it applies to this Privacy Policy as well as any other applicable regulation in the sphere of protecting the personal data.
If you choose to visit our website, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used to provide you with information about our services and improve our services. We will not use or share your information with anyone except as described in this Privacy Policy.
Information collection and use
For a better experience while visiting our website, Erbis Inc. (hereinafter – “We,” “Erbis”) may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, email address, etc. The information we collect will be used to contact, identify you, and/or provide you with the relevant services.
What information do we collect?
We ask you for specific personal data to provide you with the services you request. Erbis may collect certain personally identifiable information (“PII”) voluntarily provided by website visitors during their website usage session(s).
This personal data includes your
- Contact details including name, email, telephone number, and billing address;
- Login and account information, including screen name, password, and unique user ID;
- Personal details, including gender and date of birth.
When interacting with our website, specific data is automatically collected from your device or web browser, as further described below in the section titled “Cookies and Pixel Tags.” This data includes:
- Device IDs, call state, network access, storage information;
- Cookies, IP addresses, referrer headers, data identifying your web browser and version, web beacons, tags, and interactions with our website.
At this time, we do not respond to “do not track” signals sent by web browsers.
Kids
We do not knowingly collect personal information online from children under the age of 13.
Where do we collect PII?
PII is only collected when supplied voluntarily by website users during their website usage session(s). We may ask for PII in the following places: during email newsletter signup and/or during interactions with our managers. General site usage data is collected using cookies (please see below the section regarding Cookies).
Why and how do we use your PII?
We use your personal data in the following ways:
1) To provide the services you request.
When you use our website, we will use your personal data to provide the requested services. For example, if you make an application for purchasing our services on erbis.com, we will use the contact information you give us to communicate with you about the potential purchase. If you contact our support services, we will use information about you, such as your personal information or the service you have purchased to help you resolve a problem or question.
In many cases, to use features within our website, you may need to provide Erbis with additional data or additional consent to use particular data in a certain way.
2) To communicate information about our services and for other promotional purposes.
If you are an existing customer of Erbis, we may use the contact details you provided to send you marketing communications about similar Erbis services, where permitted by applicable law (unless you have opted out). You have the right to object to such communications, which will cease immediately upon your request.
In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us to personalize communications and advertisements regarding our services that may be of interest to you. For registered users, this may include data collected from your interactions with our website that are associated with your account across devices.
3) To operate, improve and maintain our business and services.
We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits, and other internal functions. We may use personal data about how you use our services to enhance your user experience and to help us diagnose technical and service problems and administer our website.
4) To protect our or others' rights, property, or safety.
We may also use personal data about how you use our website to prevent, detect, or investigate fraud, abuse, illegal use, and violations of our policies and to comply with court orders, governmental requests, or applicable laws.
5) For general research and analysis purposes.
We use data about how our visitors use our website to understand customer behavior or preferences.
6) Other purposes.
We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.
Sharing your personal data
Erbis may share each of the categories of personal data we collect with the following types of entities for the business purposes described:
- Service providers processing personal data (including the personal data noted in the "What Information We Collect" section) for business purposes on Erbis’es behalf, for example, to process payments, manage and service our data, distribute emails, research, and analysis, advertising, analytics, manage brand and service promotions as well as administering certain services and features, including on our website.
- Other third parties to the extent necessary to: (I) comply with a government request, a court order, or applicable law; (II) prevent illegal uses of our website or violations of our policies; (III) defend ourselves against third-party claims, and (IV) assist in fraud prevention or investigation.
- To any other third party to whom you have provided your consent.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties .
We may also transfer personal data about you if we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution, or liquidation).
We do not sell your personal data.
Interaction policy practices
Our website is primarily operated and managed on servers located and operated within the Republic of Ireland and the USA. In order to provide our products and services to you, you may be sending your Personal Data outside of the country where you reside or are or even outside the EU. Accordingly, if you reside or are located outside of the EU, your personal data may be transferred outside of the country where you reside or are located, including to countries that may not or do not provide the same level of protection for your personal data.
We are committed to protecting the privacy and confidentiality of personal data when it is transferred. If you reside or are located within the EEA, United Kingdom, Switzerland, or other regions that offer similar protections, and such transfers occur, we take appropriate steps to provide the same level of protection for the processing carried out in any such countries as you would have within the EEA or other regions to the extent feasible under applicable law.
Protection and management of your personal data
Encryption & Security
We use various technical, administrative, and organizational security measures, including encryption tools in certain circumstances, to maintain the safety of your personal data.
Despite our efforts, no website, mobile application, database, or system is completely secure or “hacker-proof.” You can help keep your data safe by taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
Retention of your personal data
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless otherwise required or permitted by law.
Managing your personal data
You may have the right to request: (I) access to your personal data; (II) an electronic copy of your personal data; (III) correction of your personal data if it is incomplete or inaccurate; or (IV) deletion or restriction of your personal data in certain circumstances as provided by applicable law.
In some regions (such as EEA and UK) you have certain rights under applicable data protection laws. These may include the right to request access and obtain a copy of your personal information, to request rectification or erasure, and to restrict the processing of your personal information. To make such a request, please contact us via the website contact form.
If you are a resident of California, you are granted specific rights regarding access to your personal information. California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact form.
How Erbis responds to user data management
We will not discriminate against you for the exercise of these rights. If you request to delete your account or personal data, you can create a new account and provide us with your personal data one more time on our website at any time.
If you have a request regarding your personal data that cannot be fulfilled from your account settings, please contact us. Contact details and a link to the web form for these requests can be found in the “Questions, Complaints, and Feedback” section below. We will verify your request through a message sent to the email address associated with your account (so you must have access to this email account) or by asking you to provide information matching what we have for you within our systems. You or your authorized agent may request to exercise your rights.
Before we can act on a request from your authorized agent, we may require verification of your identity and proof from the authorized agent that they can act on your behalf.
Managing your notifications
If you have an Erbis account, you can opt out of receiving Erbis’es marketing communications by modifying the preferences in your account settings. Alternatively, you can opt out by following the opt out or unsubscribe instructions in the message or by contacting us. Contact details are in the “Questions, Feedback, and Metrics” section below.
Secure payment card transaction processing
We do not store complete payment card information on any of our systems. This practice helps us keep your information safe.
Billing statements reflect a charge to Erbis.
Communications
By providing your contact information, you agree to receive certain electronic communications from us. You agree that any notice, agreement, disclosure, or other communication we send you electronically will satisfy any legal notice requirements, including that such communications be in writing.
All calls, emails, and other communications between you and Erbis may be recorded. By providing us with your email, phone number, and other personal data or subscribing via our subscription form on our website, you give your consent that we may send you marketing offers, advertisements, and other messages and notifications regarding our products and services.
You may withdraw this consent at any time at the risk of not being able to fully benefit from our services.
Cookies and Pixel Tags
Erbis collects information, which may include personal data when you use our website. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (I) IP address; (II) unique cookie identifier, cookie information, and information on whether your device has software to access certain features; (III) unique device identifier and device type; (IV) domain, browser type and language, (V) operating system and system settings; (VI) country and time zone; (VII) previously visited websites; (VIII) information about your interaction with our website such as click behavior and indicated preferences; and (IX) access times and referring URLs.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our website. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.
We use cookies and pixel tags to track the website's usage and understand our customers’ preferences. This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about website traffic and website interaction, to identify trends, and to obtain statistics so that we can improve our website. There are generally three categories of cookies used on our website:
- Functional. These cookies are required for basic website functionality and are, therefore, always enabled. These include cookies that allow you to be remembered as you explore our website within a single session or, if you request, from session to session. They help make, for example, assist in security issues and conforming to regulations.
- Performance. These cookies allow us to improve our website's functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember the website preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow website performance.
- Social media and Advertising. Social media cookies offer the possibility to connect you to your social networks and share content from our website through social media. Advertising cookies collect information to help better tailor advertising to your interests. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, LinkedIn, or other social networks and/or not allowing you to share content on social media.
Your browser can help you manage cookies. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our website more efficient, and some of our services will not function properly.
Facebook Ads conversion tracking (Facebook pixel)
Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Meta Platforms, Inc. that connects data from the Facebook advertising network with actions performed on this application. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram, and Audience Network. Personal Data collected: Cookies, Usage Data.
Google Ads conversion tracking (Google Inc.)
Google Ads conversion tracking is an analytics service provided by Google LLC or by Google Ireland Limited, depending on the location this application is accessed from, that connects data from the Google Ads advertising network with actions performed on this application. Personal
Data collected: Cookies, Usage Data
Display Advertising extension for Google Analytics (Google Inc.)
Google Analytics on this application might use Google's Interest-based advertising, 3rd-party audience data, and information from the DoubleClick Cookie to extend analytics with demographics, interests, and ad interaction data.
Personal Data collected: Cookies, Usage Data
Receiving information from Erbis
When you send us a request on our website, we will send you an email confirming the request received.
You will receive these emails, otherwise known as transactional emails, regardless of whether or not you choose to sign up for our email subscription. Please note that your receipt of our transactional emails does not automatically enroll you in our email subscription program. We periodically send emails to our email subscribers to help keep you informed of our new services, features, and/or special promotions. We only send emails to visitors who subscribe to our email subscription on our website.
In every email that we distribute, we include instructions on how to unsubscribe from our email subscriber list.
By providing us with your email, phone number, and other personal data or subscribing via our subscription form on our website, you give your consent that we may send you marketing offers, advertisements, and other messages and notifications regarding our services. You may opt out of these or future emails at any time by clicking the "unsubscribe" link in the footer of such emails.
Phone number
By entering your phone number, subscribing via our subscription form or a keyword, and checking the appropriate check box, you give your consent that we may send you text notifications and text marketing offers.
Text marketing messages will not exceed 3 per month. You acknowledge that consent is not a condition for any order. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be accounted as a reasonable means of opting out.
Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.
Online policy for individuals under 18 years of age
This site is not directed to children under the age of 18, and no information should be submitted through the website by individuals under this age without parent or guardian permission.
Changes to our Privacy Policy
By using our website, you consent to the collection and use of this information by Erbis. It also should be noted that applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our website. If we materially change the way in which we process your personal data, we will provide you with prior notice or, where legally required, request your consent prior to implementing such changes. We strongly encourage you to read our privacy policy and keep yourself informed of our practices.
Questions, complaints, and feedback
We welcome questions, comments, and concerns about our privacy policy and privacy practices.
If you wish to provide feedback, have questions or concerns, or wish to exercise your rights related to your personal data, please send us an email at info@erbis.com.
You may also contact us at 50 California Street, Suite 1500, San Francisco, California, 94111, United States of America, Erbis Inc., e-mail contact info@erbis.com. If you contact us with a privacy complaint, it will be assessed with the aim of resolving the issue in a timely and effective manner.