Refund & Cancellation Policy

This policy outlines how Erbis Inc. ("We," "Erbis") manages service cancellations, project terminations, and financial adjustments. At Erbis, we value the trust you place in our engineering expertise. This policy is designed to ensure transparency in our professional relationship and to protect the intellectual and financial interests of both parties.

1. Our Commitment to Delivery

We operate with a focus on speed and flexibility, typically demonstrating progress within the first two weeks of an assignment. Because our services involve dedicated human capital and custom software engineering, our financial policies are based on the actual resources allocated to your project.

2. Termination of Services

We understand that business needs can shift. You may terminate your agreement with us according to the following notice periods:

• General Master Services Agreement (MSA): Either party may terminate the relationship by providing sixty (60) calendar days' prior written notice.
• Dedicated Team Services:
  Trial Period: During the initial three-month evaluation of a Consultant, you may end their engagement with fourteen (14) calendar days' notice.
  Standard Engagement: Following the trial period, an individual Consultant’s engagement may be ended without cause with thirty (30) calendar days' notice.
  

3. Invoicing and Payment Workflow

We believe in billing for value delivered. Our financial process is structured as follows:

• Monthly Invoicing: Invoices are issued at the beginning of each month for services rendered during the previous month.
• Detailed Reporting: Each invoice specifies the services delivered. We can provide timesheets with a breakdown of hours by activity upon request.
• Payment Terms: Payment is due within fifteen (15) days of your receipt of the monthly invoice.

4. Acceptance & Refunds

We are committed to resolving financial or service discrepancies quickly and fairly:

• Review Period: We provide a ten (10) day review period for all deliverables. If no written objection is received within this 10-day window, the deliverables and related invoices are deemed accepted.
• Communication of Disputes: In the event that a Customer disputes an invoice, the Customer will communicate the disputed activities and/or amounts within the fifteen (15) day payment period via email to legal@erbis.com.
• Refund and Credit Adjustments: Should a resolution determine that a refund is due, the amount will be processed—at the party's agreement—via an invoice credit against the next scheduled invoice, a formal credit note, or a refund via the original payment method or wire transfer.

5. Intellectual Property Transfer

We believe in full transparency regarding your digital assets. All rights, titles, and interests in the Software, Deliverables, and Documentation are transferred to you exclusively upon payment of all fees in full.

6. Changes to this Policy

Erbis reserves the right to update this policy to reflect changes in our service models or legal requirements. We encourage you to review our policies regularly to stay informed of our practices.

7. Questions and Feedback

We welcome your questions regarding our billing and cancellation practices. If you have concerns about an invoice or wish to discuss a project adjustment, please contact your Account Manager or reach us at:

• Email: legal@erbis.com
• Address: 50 California Street, Suite 1500, San Francisco, CA 94111, USA