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Production Operations Analyst

WHO WE ARE:

We are Erbis, a full-cycle development team building innovative solutions to help entrepreneurs and enterprises change the world for the better. We are looking for a Production Operations Analyst to join Erbis and our client’s project.

OUR CLIENT

Is an indie company based in Silicon Valley, California, that provides solution used by Fortune 500 companies helping them reduce costs and increase operational efficiency.

OUR PRODUCT

Aggregating data from more than 40 US-based and outside US carriers the system provides visibility for global supply chains, helping to enhance collaboration between multiple suppliers, customers, and supply chain partners by providing real-time insights about delivery costs, transactions, and other relevant supply chain information.

The Solution provides analytics tools that help companies not only control their shipping rates but also negotiate better contracts and identify fraudulent activities.

ABOUT YOU:

  • Bachelor’s degree or equivalent.

  • Understanding of the software development life cycle.

  • Attentive to details, and result-oriented.

  • Curious and persistent in finding a solution to every problem.

  • Able to work with cross-functional teams.

  • Able to get things done under pressure.

  • B2 level of English.

CONSIDERED A PLUS:

  • Experience in a service desk or another customer support role.

  • Experience with ticket management systems.

  • Experience in operations/services environment.

  • Experience in Linux-based Operating Systems.

  • Basic knowledge of any programming language.

WHAT YOU WILL DO:

  • Interact with developers and the integration engineering team to maintain a strong support team and quality production environment.

  • Perform production operations:

    • create and modify the business configuration of the system;

    • adjust production data according to the customer's needs.

  • Find and track platform production issues and guide them through to resolution

  • Monitor system alerts and exceptional situations to help manage day-to-day activity and maintain system health.

  • Consult with engineers about software system maintenance, identifying areas of potential issues.

  • Use key system performance metrics to maintain quality service by establishing and enforcing organizational standards.

  • This role has the potential to grow into leading a team of similar responsibilities.

WE HAVE SOME PERKS & BENEFITS. YOU CAN:

  • Get recharge with paid vacation days

  • Get well faster with paid sick days

  • Join company parties, cultural, and sports events - due to the current situation on a virtual basis

  • Participate in our Bring Your Own Device Program

Join Erbis Team